Trustly Secured $40M Investment and Cut 200 Jobs
The payments provider is restructuring to focus on AI product development and its core open banking network.
Updated on Oct. 5, 2026 in Financial Services
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Trustly has received over $40 million in binding equity commitments from shareholders Nordic Capital and Alfvén & Didrikson. Simultaneously, the company plans to reduce its global workforce by approximately 200 roles.
Why it matters
The company is seeking to improve its bottom line after reporting a 2025 net loss of SEK 534.3 million, a 33.2% increase in losses from 2024. The pivot focuses capital and labor on AI-driven payment intelligence to capture growth in its open banking network.
Trustly reported a 2025 net loss of SEK 534.3 million, up 33.2% from SEK 401 million in the prior year, while processing over $120 billion in annual transactions across 9,000 merchants. The company currently employs 865 workers before the planned reduction of 200 positions.
The players
Trustly
A Swedish global payment provider that facilitates direct account-to-account transactions for over 9,000 merchants and 12,000 banks.
Nordic Capital
A private equity firm with a long-term investment history in Trustly, having served as a shareholder since 2018.
Alfvén & Didrikson
A venture capital and private equity firm that has maintained an ownership position in Trustly since 2011.
The details
The $40 million infusion is earmarked for developing artificial intelligence products aimed at enhancing payment intelligence within Trustly's existing infrastructure. By shedding roughly 23% of its 865-person workforce, the firm intends to streamline operations to better support its open banking market growth. These moves follow a second quarter where transaction volume reached SEK 295.9 billion, a 26% increase, despite persistent annual net losses.
Timeline
2011: Alfvén & Didrikson became a Trustly shareholder.
2018: Nordic Capital became a Trustly shareholder.
31 December 2025: End of the 2025 fiscal year for Trustly.
27 August 2026: Trustly released its second-quarter financial results.
2 October 2026: Trustly announced the receipt of equity commitment letters.
Market Landscape
Trustly's strategy follows a broader industry trend where payments firms trade high headcount for AI-driven software efficiency to reach profitability. This pivot reflects the intense pressure to scale open banking volumes while containing the rising net losses observed across the sector.
Operators using or evaluating open banking providers should monitor whether Trustly's shift toward AI-automated payments results in higher merchant acceptance rates or lower transaction failure counts. If you rely on Trustly for payment processing, assess whether this workforce reduction impacts your account management or technical support availability.
The takeaway
The move signals a priority shift toward automated payment intelligence over broad-scale global operations. Businesses should watch for whether the company's Q4 2026 performance metrics improve following the deployment of its new AI-focused capital.
What happens next
The $40 million equity raise is expected to conclude in November 2026.
Further reading
For context on sector trends, see our coverage of Financial Services.
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