Sierra Leone Utility Visited Uganda for Operational Model
Managers at Guma Valley Water Company are studying Ugandan utility systems to improve infrastructure and revenue collection.
Updated on Oct. 13, 2026 in Utilities
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The Guma Valley Water Company has begun a benchmarking visit to Uganda's National Water and Sewerage Corporation to refine water supply and sanitation management. The delegation aims to adopt new strategies for infrastructure planning and customer service in Sierra Leone.
Why it matters
Utility operators often leverage peer-led benchmarking to identify systemic improvements in non-revenue water reduction and asset management. The visit focuses on scaling operational efficiency for the Freetown and Western Area supply network.
The delegation is conducting a cross-regional study of technical models for water production and distribution between two national utility providers. The scale of the initiative covers infrastructure planning for the entirety of the Greater Freetown and Western Area of Sierra Leone.
The players
Guma Valley Water Company
The primary water utility provider responsible for water supply and sanitation in Freetown and the Western Area of Sierra Leone.
National Water and Sewerage Corporation
A Ugandan government-owned utility corporation that manages water supply and sewerage services across urban centers.
Mariwan Kallon
The Managing Director of Guma Valley Water Company who is leading the delegation's benchmarking efforts.
The details
The delegation is examining the National Water and Sewerage Corporation approach to staff communication, specifically focusing on the NWSC Baraza engagement model. They are also reviewing technical frameworks for geographical information systems and asset management. By studying these utility models, the team seeks to integrate standardized leak detection and meter management into the Freetown Water and Aquatic Environment Revamping Project.
Timeline
October 13, 2026: The visit and related report were confirmed.
Market Landscape
This visit serves as a strategic knowledge-gathering component for the Freetown Water and Aquatic Environment Revamping Project. It aligns with broader utility-sector trends where regional operators seek to replicate proven asset management and revenue-collection models.
Operators looking to reduce non-revenue water should evaluate their current staff engagement frameworks and meter management protocols against peer benchmarks. Integrating structured feedback forums, like the studied Baraza model, can help align operational changes with workforce compliance.
The takeaway
Benchmarking operational processes against high-performing peers provides a clear roadmap for addressing systemic revenue loss. Operators should track whether the integration of geographical information systems correlates with the projected reduction in non-revenue water volumes.
Further reading
For more on operational standards in the utility sector, visit our Utilities section.
Source note: This article includes information reported by Nilepost News.
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