Jetbuilt COO Tom Peters Has Retired
The veteran executive concludes a 45-year audiovisual career that shaped how software services scale.
Updated on Oct. 7, 2026 in Remote Work
Jetbuilt Chief Operating Officer Tom Peters has retired following a career spanning four decades in the audiovisual industry. Peters, who joined the software company in 2021, transitions to chairing the SAVe a Second Life Committee.
Why it matters
The departure marks a leadership transition for a company that relies on specialized industry knowledge to build its service desk modules. Peters' background as a former president of InfoComm International provided a bridge between traditional hardware workflows and software-based operations.
Peters spent 45 years in the audiovisual industry, a tenure that included a six-year period as general manager at SybaTek and a 2024 promotion to chief operating officer at Jetbuilt.
The players
Jetbuilt
A provider of software solutions designed for audiovisual project management and service desk operations.
Tom Peters
A veteran audiovisual industry executive who served as COO of Jetbuilt and president of InfoComm International.
SAVe a Second Life Committee
An industry initiative focused on sustainable equipment management and donation programs.
The details
During his tenure at Jetbuilt, Peters was instrumental in the development of the company's Service module and the Jetbot Service Desk. His operational focus aimed to streamline how firms manage audiovisual infrastructure through digital tools. In retirement, he shifts his focus toward equipment donation programs, leveraging his industry experience to manage logistics for the SAVe a Second Life Committee.
Timeline
Peters concluded his presidency at Applied Visual Communications in 2013.
Peters joined Jetbuilt as a business development manager in 2021.
Peters was named chief operating officer in 2024.
Jetbuilt announced Peters' retirement in October 2026.
Market Landscape
The retirement marks a professional transition for an executive whose career spanned the evolution of the AV industry from the 2013 conclusion of his presidency at Applied Visual Communications to the modern era of software-as-a-service. It mirrors broader shifts where industry veterans pivot from operational roles to philanthropic or sustainability-focused leadership.
Operators in the audiovisual space should track Jetbuilt's upcoming leadership announcements to see if the company pivots its service module strategy. Consider how your own internal service desk workflows might require adjustment if your software partners experience shifts in executive direction.
The takeaway
The executive transition serves as a reminder to document the institutional knowledge of leaders who helped build core service desk infrastructure. Operators should audit their own digital service modules to ensure operational stability remains intact during senior leadership changes.
Further reading
For more on evolving workforce dynamics and leadership transitions, explore our Remote Work section.
Source note: This article includes information reported by Residential Systems.
