Vested HR Expanded Service Tiers and Technology
Palm Harbor-based PEO shifts to a tiered service model and new software platform to support client growth.
Updated on Oct. 13, 2026 in Human Resources
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Vested HR has launched a series of growth initiatives, including a transition to the PROSoftware technology platform and the introduction of a tiered service model. These changes, announced October 13, 2026, restructure how the Palm Harbor firm delivers payroll and HR consulting to its clients.
Why it matters
The shift toward tiered service levels and integrated software is designed to accommodate firm growth while maintaining service personalization for existing clients. For operators, this highlights a broader industry trend toward scaling outsourced HR management through dedicated service banks and digital infrastructure.
The firm now offers hourly support banks of 25, 50, and 100 hours through its VestedWaveHR service tier. This update follows a year-long investment period in infrastructure and leadership conducted between October 2025 and October 2026.
The players
Vested HR
A Palm Harbor-based professional employer organization that manages payroll and HR administration for client companies.
Justin Otte
A member of the expanded leadership structure at Vested HR tasked with overseeing growth initiatives.
Randy Griffin
A leader recently appointed to the Vested HR team to support the company’s operational expansion.
Danielle Goodsell
A member of the Vested HR leadership team focusing on the firm’s strategic service delivery.
Kaydee Batz Glick
A new addition to the Vested HR leadership team contributing to the firm's administrative and operational growth.
The details
Vested HR implemented a tiered partnership model that segments payroll and administrative functions from strategic HR consulting. The firm migrated all payroll, benefits, and reporting functions into a unified PROSoftware environment, a move intended to streamline compliance. Additionally, the company added four new leaders—Justin Otte, Randy Griffin, Danielle Goodsell, and Kaydee Batz Glick—to support this new organizational structure.
Timeline
2013: Lisa Sevastou began working with Luke Pappas.
2019: Vested HR was founded.
2020: Vested HR began serving clients.
October 2025 to October 2026: Vested HR invested in infrastructure and leadership.
October 13, 2026: Vested HR announced its growth initiatives.
Market Landscape
This development aligns with the broader industry trend of scaling professional employer organization (PEO) services through centralized software platforms. It follows the standard pattern of service firms transitioning from generalist support to specialized, tiered offerings as their client base matures.
Operators considering PEO services should evaluate whether their current administrative volume aligns with new, hourly-based service banks to optimize costs. When evaluating vendors, monitor whether service providers utilize integrated platforms to ensure seamless data migration and compliance reporting.
The takeaway
The move toward tiered service delivery signals that firms are increasingly prioritizing standardized digital workflows to scale their client support. Business owners should review their existing service contracts to determine if current levels of HR support match the efficiency of new, volume-based service tiers.
Further reading
For more on managing outsourced administrative services, visit Human Resources.
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Do you believe growing companies can maintain the same level of personalized service as they expand?
