On-Premises ERP Users Face Software Support Sunsets
Operators must plan migrations for Kinetic, Prophet 21, and BisTrack as Epicor shifts all future development to the cloud.
Updated on Oct. 27, 2026 in Remote Work
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Epicor has formalized the transition of its software platforms to a cloud-first model by scheduling final on-premises feature releases through July 2028. This move affects operators currently utilizing Kinetic, Prophet 21, and BisTrack systems as development shifts exclusively to cloud architecture.
Why it matters
By concentrating development efforts into the cloud, Epicor aims to deliver new features and AI capabilities to customers more rapidly than legacy on-premises maintenance allows. This shift forces users to evaluate their digital infrastructure plans to maintain feature parity as active support windows close.
Epicor Cloud now supports more than 20,000 businesses across its platform ecosystem. The company has set sunset dates for active support ranging from December 2026 for BisTrack UK 3.9 through December 2029 for the Kinetic platform.
The players
Epicor
An enterprise software provider serving over 20,000 businesses with industry-specific cloud and on-premises ERP solutions.
The details
The strategy involves moving future platform innovation strictly to the Epicor Cloud infrastructure. To assist with this transition, the company offers the Ascend with Epicor program, which serves as an analysis tool for operators to map their existing digital landscapes and assess migration readiness. As support periods end, on-premises systems will lose access to new feature development, effectively standardizing the user experience within the cloud environment.
Timeline
December 31, 2026: Active Support ends for BisTrack UK 3.9.
December 2026: Final release of BisTrack Desktop 2026.2.
January 2028: Final release of Epicor Kinetic 2028.1.
May 2028: Final release of Prophet 21.
July 2028: Final release of BisTrack Web Browser & API.
Market Landscape
This transition follows the broader industry-wide SaaS migration trend where enterprise resource planning providers increasingly sunset legacy on-premises support. It reflects a standard strategic pivot toward centralized cloud development as the primary vehicle for delivering software updates.
Operators currently running on-premises Kinetic, Prophet 21, or BisTrack should audit their current version deployment against these support sunset dates. Engaging with the Ascend with Epicor program now allows enough lead time to budget for potential cloud migration or platform replacement.
The takeaway
Legacy ERP users must now plan their migration timelines based on the established 2026-2029 sunset windows for active support. Use the Ascend with Epicor analysis program to audit your current digital stack and determine when you will reach the end of support for your specific version.
Further reading
For broader context on how businesses are handling digital infrastructure shifts, visit Remote Work.
Source note: This article includes information reported by ERP Today.
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