Forvis Mazars Achieved Record 85 Net Promoter Score
The accounting firm’s client satisfaction rating highlights how professional service providers are benchmarking service quality.
Updated on Oct. 6, 2026 in Professional Services
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Forvis Mazars reported a 2026 Net Promoter Score of 85, a record high for the firm. This figure marks an increase over its 2025 score of 84 as the company looks to distinguish its service in the U.S. accounting industry.
Why it matters
High service ratings serve as a marketplace differentiator for professional firms looking to capture market share. Forvis Mazars aims to use this feedback loop to ensure its client experience strategy remains competitive against a broader industry average NPS of 55.
Forvis Mazars reported an 85 Net Promoter Score, rising from 84 in 2025 and significantly outpacing the 55 average for U.S. accounting firms. The survey response rate climbed to 39% in 2026, up from 30% in 2025 and 20% in 2024.
The players
Forvis Mazars
A professional services and accounting firm with 7,000 team members operating across the United States.
The details
The firm generates these scores by conducting annual client feedback surveys, which it uses to identify service values. By tracking the rising response rate alongside the score, the firm indicates a growing volume of actionable client data among its 7,000 U.S. team members. This mechanism allows the firm to quantify its 'Unmatched Client Experience' initiative and refine internal operations based on specific client input.
Timeline
The survey response rate reached 20% in 2024.
The firm achieved an NPS of 84 with a 30% response rate in 2025.
Forvis Mazars announced its 2026 results on October 6, 2026.
Market Landscape
Professional service firms are increasingly adopting the Net Promoter Score methodology to benchmark service quality against competitors. This move reflects a shift from internal operational auditing toward a more client-centric valuation model common in highly competitive industries.
Owners in service-heavy sectors should consider whether their current client feedback mechanisms allow for benchmarking against industry-standard scores like NPS. Tracking rising response rates alongside satisfaction scores can help operators identify if service initiatives are genuinely resonating with clients.
The takeaway
Quantifying client sentiment provides a clear signal of market health beyond basic revenue figures. Operators should track their own response rates as a leading indicator for service quality before reviewing the raw satisfaction score.
Further reading
For more on industry benchmarks, see the Professional Services section.
More information
Find additional firm details on the Forvis Mazars firm and culture information portal.
Source note: This article includes information reported by The Manila times.
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