Calico Upgrades Payment Terminals to Ease Remote Sales
Retailers can reduce transaction friction by modernizing legacy hardware that triggers rigid risk algorithms on high-value orders.
Updated on Oct. 29, 2026 in Retail
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Calico has overhauled its retail payment infrastructure nationwide by partnering with Finix to replace legacy hardware with modern touchscreen terminals. This transition also enables secure payment forms for catalog, phone, and web orders, aiming to eliminate friction for remote purchasers.
Why it matters
The upgrade addresses operational bottlenecks caused by rigid risk algorithms that previously flagged high-value phone orders, which often hampered sales. By integrating modern processing, Calico aims to improve transaction reliability and provide its staff with direct access to technical support.
Calico transitioned to touchscreen terminals across its entire network of U.S. home furnishing stores. The upgrade replaces legacy hardware that previously triggered automated risk algorithms for high-value remote transactions.
The players
Calico
A national retailer specializing in custom home furnishings.
Finix
A payment processing provider focused on integrated software solutions for e-commerce and retail.
The details
Finix worked directly with the Calico development team to build secure, integrated payment forms for phone and catalog orders, replacing outdated systems that struggled with complex high-value processing. Beyond the software shift, Finix technicians provided on-site support to staff to ensure a smooth transition to the new touchscreen hardware. This shift allows the retailer to bypass the rigid, automated risk filters that historically constrained its remote sales channels.
Timeline
October 29, 2026: Calico announced the transition to its new payment infrastructure.
Market Landscape
The project follows a broader industry trend of retailers upgrading legacy hardware to better comply with modern security standards and reduce transaction friction. This move aligns with the PCI Data Security Standard, which necessitates updated processing technology to maintain secure cardholder environments.
Retailers relying on high-value remote orders should evaluate whether their legacy processors utilize outdated risk algorithms that unnecessarily block legitimate sales. Reviewing support agreements for direct access to technical specialists can prevent prolonged downtime during system transitions.
The takeaway
Legacy payment processors can inadvertently cap growth by flagging high-value remote transactions through rigid risk software. Operators should audit their current payment gateways to ensure their risk settings are optimized for high-ticket items rather than generic retail transactions.
Further reading
For more on industry-wide shifts in point-of-sale technology, browse the latest news in Retail.
More information
To see more details on how these payment systems are deployed, read the full case study.
Source note: This article includes information reported by The Manila times.
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