mPulse Appointed New Technology and Operations Leads
The Woodland Hills firm added two executives to scale its platform and improve internal operational consistency.
Updated on Oct. 12, 2026 in People
mPulse has appointed Harish Nanda as Chief Technology Officer and Erin Kowalow as Chief Business Operations Officer. The company, which powers over four billion annual consumer touchpoints via its HXI platform, is shifting its leadership structure to accelerate innovation and scaling.
Why it matters
The appointments aim to support faster innovation and increased capacity to meet growing customer demand. By consolidating technical vision and operational discipline, mPulse is preparing to manage higher volumes through its platform.
The HXI platform manages four billion annual consumer touchpoints. Incoming CTO Harish Nanda brings 25 years of experience, including a seven-year tenure as an executive at Acentra Health.
The players
mPulse
A Woodland Hills-based company that provides a health experience and insights platform.
Harish Nanda
The new Chief Technology Officer with 25 years of experience in technical leadership.
Erin Kowalow
The new Chief Business Operations Officer and former Executive Vice President of Product Delivery at mPulse.
The details
Harish Nanda is tasked with evolving the HXI platform to integrate advanced AI and predictive analytics into the existing workflow. Erin Kowalow will focus on aligning tools and cross-departmental processes to remove friction from internal operations. These changes are intended to standardize delivery as the firm scales its technical infrastructure.
Timeline
October 12, 2026: mPulse announced the appointment of Harish Nanda and Erin Kowalow.
Market Landscape
The move follows a broader industry trend of scaling specialized platforms to meet rising demand for integrated predictive analytics. This change aligns with competitors shifting toward deeper automation to handle higher consumer touchpoint volumes.
Operators should watch for potential shifts in platform integration requirements or vendor service standards as the company streamlines operations. Business owners currently leveraging mPulse’s platform should monitor for updates to predictive capabilities or reporting features in the coming year.
The takeaway
Rapidly scaling your tech stack requires a clear separation between product innovation and operational process management. Use these executive shifts as a signal to review whether your own team structure adequately supports your current volume of consumer touchpoints.
Further reading
For broader trends in local executive transitions, see the People section.
Source note: This article includes information reported by Los Angeles Times.
