Fortell Opens New Hearing Clinic in Palm Beach Gardens
The new facility bundles same-day fittings with five years of follow-up care to compete for active, connected patients.
Updated on Oct. 27, 2026 in Openings & Closings
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Fortell has launched a new hearing clinic at 100 Village Square Crossing in Palm Beach Gardens. The location offers comprehensive audiology services and same-visit device fittings for local patients.
Why it matters
The company chose this expansion site to serve a population that prioritizes active, connected lifestyles. The clinic model focuses on high-frequency retention by bundling long-term clinical oversight with device sales.
The new facility offers five years of follow-up care, including annual testing and maintenance, for devices that earned a 6.0 overall rating from HearAdvisor. Performance data shows a 6.4 score for speech in noise, alongside a 95% preference rate in a blinded study.
The players
Fortell
A hearing technology provider that combines specialized audiology clinic operations with proprietary Spatial AI hardware.
Dr. Mitch Aquilina
The lead clinician overseeing the new Palm Beach Gardens location.
HearAdvisor
An independent performance benchmarking group that evaluates and scores hearing aid device capabilities.
The details
The clinic, led by Dr. Mitch Aquilina, utilizes Spatial AI technology to manage real-time sound processing. Patients undergo a full hearing evaluation and can receive a fitting for hearing aids during their initial appointment. The operational model prioritizes speed-to-fit while maintaining a long-term service contract to support device maintenance.
Timeline
October 27, 2026: Official clinic opening and article publication date.
Market Landscape
The clinic opening follows a strategy of validating performance through research published in the International Journal of Audiology. This approach mirrors current industry trends where diagnostic-led providers use clinical scoring to differentiate from retail-only hearing aid sellers.
Operators in the health and wellness sector should watch how this five-year follow-up model influences customer expectations for service bundling. Local clinics may need to re-evaluate whether their own maintenance packages provide competitive value to patients prioritizing long-term support.
The takeaway
This expansion highlights the growing importance of bundling ongoing clinical care with high-tech hardware sales to drive patient loyalty. Operators should track the conversion rates of patients who receive same-day fittings versus those who delay to determine optimal staffing needs for their own clinics.
Further reading
For more on new service arrivals in the area, visit Openings & Closings.
More information
To book an appointment at the new facility, visit the Fortell website.
Source note: This article includes information reported by Palm Beach Post.
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