St. Paul Medical Facility Maintains 100% Client Retention

Owners of medical device manufacturers can learn from this facility's strategy to retain talent and supply chains after a merger.

Updated on Oct. 27, 2026 in Manufacturing

St. Paul Medical Facility Maintains 100% Client Retention

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Do you trust that medical supplier consolidation generally maintains quality standards for healthcare products?

Pro-Tech Design & Manufacturing has maintained a 100% customer retention rate at its St. Paul facility four years after acquiring Surgical Technologies, Inc. The plant has shipped over 3.5 million medical devices since the 2022 acquisition.

Why it matters

By retaining 95% of its workforce and existing supply chains, the company demonstrates a strategy for minimizing operational disruption during post-acquisition integration. This stability allows the firm to maintain long-term production consistency for medical device clients.

Since 2022, the St. Paul facility has shipped 3.5 million units, supported by a 100% customer retention rate and a 95% staff retention rate. These figures contribute to the parent firm's total output of 50 million products produced since 2000.

The players

Pro-Tech Design & Manufacturing

A medical device manufacturing firm with facilities in Minnesota, California, and Texas that operates ISO-certified cleanrooms.

Surgical Technologies, Inc.

A St. Paul-based manufacturer acquired by Pro-Tech in 2022 to expand its production capacity.

The details

Pro-Tech integrated the St. Paul operation by upgrading facility technology and implementing a 24/7 customer portal to improve logistics and transparency. The company maintained existing supply chain relationships and operational standards, including ISO 13485 certification and ISO 7 cleanroom protocols, to ensure continuity for legacy clients.

2000: Pro-Tech began its national shipping track record.
2022: Pro-Tech acquired Surgical Technologies, Inc. in St. Paul.
October 27, 2026: Pro-Tech shared the four-year facility performance results.
October 28-29, 2026: Pro-Tech will exhibit at MD&M Midwest.

Market Landscape

The firm operates under the ISO 13485 quality management standard, a benchmark for medical device safety and manufacturing consistency. Compliance with this international protocol remains a critical competitive requirement for suppliers looking to retain long-tenured medical device clients.

Operators acquiring similar niche facilities should prioritize staff retention and supply chain continuity to protect long-term client relationships. Maintaining specialized certifications like ISO 13485 is essential to prevent attrition following a change in ownership.

The takeaway

Maintaining 95% of existing staff is a key signal for operators seeking to preserve institutional knowledge after a merger. Review your own operational integration checklists against the firm's successful retention of legacy supply chain partners.